How does the Reorg effect the Information Point?

The reorganization does have some effect on all of us on the Information Point. I'm sure there are other issues that will come up over time, but for now, I've addressed the ones I've thought of below.

----------
With the reorganization we no longer have a Systems Liason in Access Services (or an Access Services for that matter).

The biggest change that will make when you're on the desk is probably in how to report Xerox problems. Before the reorganization we had a flowchart to follow in how to report issues with the Xerox equipment. Well it's a LOT simpler now actually!

If you have patrons reporting any problems with the card machines, printing or copyright equipment, just send a Syshelp email. Be sure to describe the problem, the type of equipment and the location of the equipment (including which floor and library it's in). Systems will handle it from there.

----------
Other things you might be wondering about:

If you have any questions about Circulation issues, study carrels or anything else relating to the circulation desk Jim Stevens is the guy to see (not Lori).

ILL and Reserves questions still go to their respective units.

----------
And the big question you've been wondering...what's happening with the Information Point?

As many of you know, I'm now a part of the Access Support unit in the Support Services division (cloud? box? you know what I mean). Since the Information Point is clearly a Library West service, it needs to be coordinated by someone in Library West.

I met with Shelley, LeiLani, Jana and Michael D. yesterday to talk about the transition. While Library West will definitely be taking over the coordination of the Information Point I will continue to coordinate until plans for the transition are complete.

We will also hold a Team meeting sometime this month so we can all meet with the new coordinator (still to be determined). You'll have a chance to ask questions and find out what if any changes are being planned for the future.

For my part, I'm definitely planning on continuing to serve on the Information Point, so I'll still be a member of the team!